Support

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File a ticket for render failures, billing questions, feature requests, or security issues. A real human reads every message.

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Frequently asked

What happens after I submit the form?

You'll receive a confirmation email at the address you provided, and our support team gets the ticket in a shared inbox plus on-call notification. Responses typically arrive within one business day.

I'm having a render failure — what should I include?

Include the render ID from your dashboard or API response, the template slug, the HTTP status, and (if possible) a minimal JSON payload that reproduces the issue. We can look up the underlying Chromium / render error with the render ID alone.

I think I found a security issue — where do I report it?

Use the form with category Security, or email [email protected] directly. Please don't disclose publicly until we've had a chance to respond.

Can I get a refund?

Refunds are considered case-by-case — use the form with category Billing. See our Terms of Service for the full refund policy.

Do you offer priority support?

Team-plan customers get priority routing and a dedicated Slack channel on request. See pricing for details.

We'll get back toyou within a day.

We'll get back to
you within a day.